Easy Directory
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  1. Troubleshooting

Known Issues

A new tile is displayed on the home screen with all new and updated contacts

For all new/updated contacts, we receive a report from the Microsoft Graph and the contact is stored in the Easy Directory database.

The contact is not stored in the predefined contact source but in the contact source that is stored in the Microsoft Graph event. This contact source is then created and displayed on the start screen.

We are working on ensuring that the new/updated contacts are displayed in the original contact source and that no new contact source is created

Reserved seats need an additional license

If you want to reserve a license for a user, a license is taken from the license pool and reserved for this user

When this user now logs in, it checks the license pool and if no more licenses are available, this user will not receive a license although one has been reserved for this user

We are working on fixing this problem as soon as possible

Not all e.g. companies, countries etc. that are available are displayed in the filter options

The filter options displayed in Easy Directory are limited and therefore not all filter options can be displayed.

For example, you would like to display all contacts from “Switzerland” but this filter option is not visible and therefore you cannot activate this filter even though you have contacts from Switzerland

SOLVED: Number of licensed users is displayed incorrectly in the configuration center

The licensed users cannot yet be read out. This means that 0/x licensed users are displayed.

We are working to ensure that this display is shown correctly

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Last updated 1 month ago