FAQ

Get answers to your frequently asked questions

Please check the FAQ section on the Easy Directory landing page.

Which Outlook attributes are displayed in the Easy Directory?

The following Outlook attributes are displayed in Easy Directory:

• First name

• Last name

• Email (1)

• Email (2)

• Email (3)

• Mobile phone number (1)

• Business phone number (1)

• Business fax

• Job title

• Business address

  • Street

  • City

  • State/Province

  • Zip

  • Country/Region

• Home address

  • Street

  • City

  • State/Province

  • Zip

  • Country/Region

• Company

• Department

• Office Location

• Categorize

Why am I seeing the “same” filter multiple times?

The filter appears multiple times because these are technically two different filters. They are created automatically based on the data master. To resolve this properly, the data master for the relevant contacts must be adjusted.

How can I integrate my CRM or ERP contacts?

Easy Directory uses Shared Mailboxes as standardized source for third-party contacts to leverage all benefits, that Exchange Online provides. In Easy Directory, you can simply attach one or multiple shared mailboxes to gain access to all your contacts.

Our Contact Synch app offers a proven solution that automatically synchronizes the contacts from your ERP, or CRM, or any other contact database into your shared mailboxes on a daily basis, in a robust and secure way. This ensures that all your contact information is always up to date.

For more information on Contact Synch, please visit our website or see the video, where our virtual assistants, Mike and Sophia, explain it further.

Can I edit contact details directly in Easy Directory?

No. The contact fields are edited in the source of the contact itself. Easy Directory itself does not store contacts and their details. Instead it retrieves the contacts and the information always from the source system, ensuring that the contacts and their details always remains on your systems.

Easy Directory just shows a blank screen

If Easy Directory only shows a white screen, it is mostly due to Firewall settings blocking the app domain (.easydirectory.app) or resources that are loaded by Microsoft Teams, such as cdn.jsdelivr.net.

Please check with your IT administrator if you face such issues.

Missing results: Not as many results as expected

When you search for a contact (e.g., Meier) it might be, that not all Meiers are shown in the search results. This is not an error and due to the reason, that for each contact source only a certain amount of top matching results is loaded to save resources.

You need to further narrow down your search input (e.g., Meier M).

Didn't get any search result or Easy Directory keeps loading

If Easy Directory remains loading and does not show you any search result, please check whether there is a pop-up that gets blocked from your browser. This might be the case, when the consent has not been granted by an administrator so far and the app wants you to log-in with an admin account and your browser blocks pop-ups.

Performance: My search took several seconds

Easy Directory is requesting the contacts through Microsoft's Graph API. Therefore, it is dependent on the performance of Graph. Most of the time, it works in pieces of seconds. Nevertheless, it might happen that the graph response takes some time and thus, a search query lasts for several seconds. Unfortunately, we cannot influence the behavior of Graph.

Cannot find Easy Directory app in Teams or Teams Admin Center

If you cannot find Easy Directory in Teams or in the Teams Admin Center, your Teams administrator might have implemented an App Permission Policy that blocks third-party apps. Therefore, check with your Teams administrator or if you are the administrator, make sure to apply an exception for Easy Directory.

Example:

How to mark a view as default start view

Select a view as your default view by clicking on the star-icon. The default view will be loaded as default when you open Easy Directory.